The QBHP Training Coordinator provides training and instruction to both the new and established QBHPs. The QBHP Training Coordinator is responsible for maintaining training materials, coordinating job shadowing for QBHP trainees, working individually with QBHPs as needed, conducting documentation reviews, and contributing to weekly Quality Assurance Department staff meetings. The QBHP Training Coordinator also assists in the Medical Records department with clerical support when departmental staff are out, or needs arise.
EXPERIENCE/EDUCATION
Bachelor’s degree in psychology, social work, sociology, business or a related field or the equivalent work experience in a human services field.
JOB SKILLS
Required: Must possess complete and thorough knowledge of the training criteria and topics required for QBHP training as defined by Families, Inc., the Division of Behavioral Health Services, and each Arkansas PASSE. Ability to retain confidentiality. Ability to deal effectively with clients and all levels of the organization. Must be able to work in a culturally diverse environment while always maintaining a friendly and professional attitude.
Preferred: Proficient computer skills, excellent spelling and grammar skills, strong organizational skills.
ADDITIONAL INFORMATION
Travel to clinic locations occasionally. Travel to client home, school, and/or other locations for outpatient QBHP duties.
ESSENTIAL JOB FUNCTIONS: QBHP Training Coordinator
- Provides initial QBHP training and certification during Orientation week.
- Prepares QBHP training materials prior to Orientation week.
- Establishes and maintains a consistent Field Skills training program for QBHP trainees.
- In collaboration with the Quality Assurance department, the QBHP Training Coordinator updates training materials to remain current and consistent with company policy, practice, and Documentation Release content.
- Reviews Field Skills Review forms for quality of training provided prior to certification of each QBHP and reports the results to the Quality Assurance Coordinator.
- Completes QBHP certificates and forwards to the HR Coordinator no later than the first Wednesday after Orientation week.
- Completes the Orientation Review form for each Clinical Supervisor to review regarding newly hired QBHPs on Fridays of Orientation week.
- Completes Documentation Reviews at the volume identified in the weekly report.
- Participates in Quality Assurance department staff meetings.
- Coordinates with the Quality Assurance Coordinator on retraining content and provides annual QBHP recertification training; completes QBHP certificates and forwards to the HR Coordinator no later than the first Wednesday after the recertification occurs.
- Promotes a collaborative relationship between QBHPs, Clinical Supervisors, and Quality Assurance by directing QBHP questions to the respective Clinical Supervisor and/or Quality Assurance.
- Works with QBHPs individually to address concerns or deficiencies as requested by the Quality Assurance Department.
- Assists the QA Department by providing clerical support in the Medical Records area in times of need or staff absence for consistent customer service and quality of care.
- Other duties as assigned.
ESSENTIAL JOB FUNCTIONS: Outpatient QBHP
- Completes the necessary training to become a certified QBHP.
- Assists QBHP staff with necessary referrals and serves as liaison with other agencies.
- Provides scheduled (documented in Credible) clinical supportive interventions according to treatment plan on an as needed basis if Clinical/QBHP staff are out and needs arise.
- Documents all QBHP Supervision and Observation in Credible to be reviewed and signed by MHP.
- Establishes positive relationships with client, family, and their support network.
- Models’ stability for client and family with regularly scheduled sessions.
- Empower clients to improve day to day functionality, reducing stressors and increasing ability to focus on treatment goals.
- Encourages client compliance with the established treatment plan.
- Review Caseload Compliance QBHP report daily to ensure clients are up to date on all compliance issues and are tiered appropriately for QBHP services.
- Monitors/reports client behavior in all environments.
- Testifies in court as required.
- Other duties as assigned.
