The Administrative Assistant provides administrative support to staff members.
1. Represent Families, Inc. in person, over the telephone and in the community in a professional manner.
2. Verifies insurance, obtains PCP referrals, and requests PCP Referrals on current clients and notifies CS, MHP, QBHP when the request has not been returned in a timely manner.
3. Facilitates client discharges in the electronic medical record, as applicable.
4. Attaches documentation to client’s electronic medical record via scanning.
5. Obtain accurate and complete Request for Service information (RFS) and follow the RFS through to becoming an active Client or declined RFS within a timely manner.
6. Updates assigned reports as needed.
7. Serves as a back-up to the Administrative Assistant and Clinical Assistant in all support service areas.
8. Other duties as assigned.
EXPERIENCE
One year of experience in an office environment is required.
Healthcare office environment experience is preferred.
JOB SKILLS
Required: Ability to retain confidentiality and ability to perform several tasks simultaneously. Ability to deal effectively with clients, professionals, and staff.
Preferred: Proficient typing skills, excellent spelling and grammar skills, strong organizational skills, knowledge of Microsoft office software.
